Bow Wave

Items purchased from our online store can be exchanged by sending them back through courier after coordinating with our Customer Service team.

Kraft Edit allows exchanges under the following conditions:

• The customer submits an exchange request within 7 working days of receiving the order (via email, phone call, SMS, or WhatsApp).
• The customer clearly states the reason for the exchange in the request.
• The item is returned in its original packaging, with the price tag intact.
• The original invoice is included with the returned item.
• The item has no stains, scents, perfume residues, odours, damage, or signs of use or washing.

Important Notes:

• Items purchased on sale or promotion cannot be exchanged.
• If an item bought at regular price later goes on sale, it will be exchanged at the sale price.
• Kraft Edit reserves the right to approve or deny any exchange request at its sole discretion.
• Once the exchange request is approved, the customer will be notified by our Customer Service team.
• This exchange policy does not apply to international orders.
• Kraft Edit follows a strict ‘NO Refund’ policy. Cashback is not available.
• The Exchange Policy applies only after the customer has received the parcel or the payment has been processed.